Privacy Policy

01 Scope

In this Privacy Statement, “we”, “us” and “our” refer to STILL bv. As this privacy statement applies globally, how we collect, use or disclose your personal information may vary from country to country. In that case, we will inform you about specific processing activities that take place in your country.

For the purposes of this Privacy Policy, “Personal Information” means any information that allows us to identify you as an individual, as further described below in “Personal Information We Collect”.

02 The personal information collected

→ Your contact information (your name, postal address, and other contact information, such as your phone number and email address, and any other contact information you provide to us).

→ Your financial information. The financial information that has been provided to us (on request or voluntarily) and can be linked to you as a customer representative, such as bank account information or billing information.

→ Your personal characteristics. Including your gender or other personal characteristics that are requested to identify you as a representative of our customer.

→ Your use of our services We collect information related to your use of our services, such as purchases made, amount and date of purchase, place of purchase, payment method, etc.

→ Any other personal data. This includes any personal information that you disclose to us during your contractual relationship with us, voluntarily or upon request.

03 What do we do with your data?

We collect your Personal Data for the following purposes:

To perform our agreement with you: To fulfill our obligations arising from contracts entered into between you and us, and to provide you with the information and services you request, including managing and dealing with your requests, questions, or complaints. This includes responding to your requests to provide customer service, responding to your inquiries, providing you with technical support, providing you with essential information about the services you use and the product you have purchased, etc.

For our legitimate commercial interests: We may use your personal information (both aggregated and individual), such as your contact details and electronic identifiers, to advertise our products and services, to contact you for marketing or other commercial purposes if you are an existing customer. We may also use your Personal Data to analyze and improve the quality of our products and services, such as providing customer service and after-sales, and to understand you as a customer (customer optimization).

We may also use your personal information for our other legitimate commercial interests, such as operating and expanding our business activities, developing and improving or modifying our services, generating aggregated statistics about the users of our services; to assist with security and fraud prevention; to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes; for system integrity purposes (e.g., prevention) from hacking, spamming, etc.); to enable us to conduct business transactions, such as a merger, sale, reorganization, transfer of our assets or businesses, acquisitions, bankruptcies, or similar events; or for other legitimate business purposes permitted by applicable law.

04 INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

Your Personal Data may be transferred to and processed in other countries where the laws governing the processing of Personal Data may be less stringent than the laws in your country (including jurisdictions outside the European Economic Area).

In such cases, where required by local law, we will ensure that adequate safeguards are in place to protect your personal information. Depending on the location of the entity exporting the relevant Personal Data, this adequate security may be a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission. Where we are legally required to do so, further details of these transfers and copies of these agreements are available from us upon request.

To the extent required and valid under your local law, you agree to have your Personal Data transferred and processed in this way.

05 Security

At STILL will take reasonable steps to ensure that your Personal Data is properly secured using appropriate technical, physical, and organizational measures to protect it from unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or unlawful destruction and loss.

We are taking steps to limit access to your Personal Data to those individuals who need to have access to it for one of the purposes set out in this Privacy Statement. In addition, we contractually ensure that any third party that processes your personal information also ensures the confidentiality and integrity of your data in a secure manner.

06 DATA RETENTION

We keep your Personal Data for as long as necessary to fulfill the purpose for which it was collected and used (for example, as long as it takes to provide you with customer service, answer questions, or resolve technical issues), unless a longer period is necessary for our legal obligations or to defend legal claims.

07 Your rights

Depending on your location, you may have different rights with respect to your Personal Data. In particular, you may have the right to:

→ request a copy of the Personal Data that we hold about you and information about how your information has been used or disclosed by us over the past year;

→ request that we restrict how we use your Personal Data;

→ request that we update the personal information that we hold about you, or correct personal information that you think is inaccurate or incomplete;

→ request that we delete personal information that we hold about you (the “right to be forgotten”);

→ withdraw consent to the future processing of your Personal Data by us at any time (to the extent that such processing is based on consent);

→ object to our processing of your Personal Data (including for direct marketing purposes); or

→ request that your personal information be transferred to you or another data controller (the “data portability” right).

If you are not satisfied with how we have treated your personal information or with a privacy question or request that you have submitted to us, you have the right to file a complaint with your local data protection supervisor.

In addition, in certain circumstances, we may process your personal data by means of automated decision-making, including profiling. This may include segmenting and matching the data to allow us to tailor our communications and products to your perceived needs. In the event that we process your Personal Data through automated decision-making, we will inform you of the logic involved, as well as the importance and intended consequences of such processing for you. Depending on your location, you may request not to be subject to automated decision-making, including profiling.

If you want to exercise these rights or if you want to know if they apply to you, please contact us using the details described below under “Contacting Us”.